FAQ

Frequently Asked Questions

What is the best way to contact you with questions or to place an order?


If you have any questions please call or e-mail us. We are available by phone Monday through Friday from 7:00 am to 3:30 pm, and in person by appointment. We are frequently on the phone, so please make use of the voice mail. We try our best to get back to our customers within the business day; if your call comes in later in the afternoon, we will return it the following day. Please let us know what time you would like to pick up or have delivered, if special needs apply. As soon as we can, we will acknowledge your order request, call you with any questions, and deliver on the agreed day.


How much notice do I need to give for an order?
 

New customers must open an account and be approved for any credit given. A delivery day will then be coordinated with your understanding. At that point, all orders must be placed by 11:00 am the previous business day prior to delivery day.


What is your delivery policy?


We schedule delivery between 6:00 am to 3:00 pm. The times of the delivery window represent the earliest to the latest times we could arrive. 


What is the charge for delivery?


Our Minimum order is $ 300.00 for delivery in the Toronto area.
This may increase if the account is outside of our delivery schedule.


What can I expect when I order from S&A Foods?


There are no hidden costs, no gas fees, no delivery fees, no membership fees. We are hands on and look to satisfy your needs. Expect a friendly and straight-forward environment. 


How do I pay for my orders?


You are welcome to pay with cash, credit card (visa), e-transfer or an approved business cheque. We require a credit card to guarantee all orders for new accounts. Payments are to be made upon delivery or, after credit process, 7 days after delivery.